Refund & Cancellation Policy

This policy applies to all paid subscriptions on BluebonnetBuyer. By starting a subscription you agree to the billing terms below and to our Pro Subscription Agreement.

1. Billing terms

• Subscriptions are billed in advance on a monthly recurring basis.
• Your card is charged on the day you start your plan and on the same day each month thereafter.
• All prices are shown in U.S. dollars and exclude any applicable taxes.
• Payment processing is handled by Stripe. We do not store full card numbers.

2. Auto-renewal & price changes

• Subscriptions renew automatically until canceled by you.
• The renewal price is displayed at checkout and in your Pro dashboard.
• We will notify you by email at least 30 days in advance of any price increase on your plan; the new price takes effect on your next renewal after that notice.

3. How to cancel

You can cancel anytime from your Pro dashboard → Billing, or by emailing billing@bluebonnetbuyer.com from the email address on file. Cancellation:

• stops future renewals immediately;
• preserves your access through the end of the current paid period;
• does not, by itself, entitle you to a refund of the current period.

4. Refunds

Because subscription fees pay for advertising placement and platform access — not for any specific number of leads or transactions — all charges are generally non-refundable. We will, however, consider refunds in the following situations:

• Duplicate or erroneous charge — full refund.
• Charge after a confirmed cancellation — full refund of the post-cancellation charge.
• Platform outage preventing lead delivery for more than 72 consecutive hours in a billing period — pro-rated credit or refund at our discretion.
• Account suspended by BluebonnetBuyer for reasons not caused by your conduct — pro-rated refund of unused days.

No-match guarantee. If you do not receive a single lead or customer match from BluebonnetBuyer during a full monthly billing period in which your subscription was active, you were accepting leads, and your service counties were correctly configured, your next month is on us. We will automatically apply a 100% credit toward your following month's invoice. The credit is forfeited if you decline, ignore, or let assigned matches expire, pause your account for more than 7 days in the period, or are otherwise ineligible to receive matches under your plan. To claim the credit, email billing@bluebonnetbuyer.com within 30 days of the qualifying billing period.

Approved refunds are issued to the original payment method within 5–10 business days. Requests must be sent to billing@bluebonnetbuyer.com within 30 days of the charge.

5. Chargebacks

Please contact us before disputing a charge with your card issuer — most issues are resolved within 1 business day. Chargebacks filed without first contacting us may result in immediate suspension of your account and a hold on future re-enrollment until the dispute is resolved. Fraudulent chargebacks may be reported to collections and credit bureaus.

6. Trials & promotional codes

• If your plan includes a free trial, you will not be charged during the trial period.
• To avoid a charge, cancel before the trial ends; the date is shown in your dashboard.
• Promotional codes have no cash value and may be revoked if used in violation of their terms.

7. Taxes

You are responsible for any sales, use, VAT, or similar taxes that may apply to your subscription based on your jurisdiction.

8. Contact

Billing questions: billing@bluebonnetbuyer.com. General questions: contact us.