Pro Subscription Agreement - BluebonnetBuyer

This Pro Subscription Agreement (the “Agreement”) governs paid subscriptions purchased by real-estate agents and mortgage loan originators (each, a “Pro”) on the BluebonnetBuyer platform (the “Service”), operated by BluebonnetBuyer Home Savings, LLC (“we,” “us,” “our,” or “Company”). By starting a subscription you agree to this Agreement, our Terms of Service, Privacy Policy, and Refund & Cancellation Policy.

1. What you are paying for

Your subscription is an advertising and marketing-access fee. It pays for placement in BluebonnetBuyer’s round-robin rotation within your selected market tier, access to the Pro dashboard, lead delivery tools, and platform features. It is not a payment for referrals, closed transactions, originated loans, or any specific outcome.

No fee, bonus, kickback, or other thing of value is paid to BluebonnetBuyer in exchange for the referral of settlement-service business.
Subscription fees are flat and fixed by market tier - they do not vary with the number, value, or closing of any transaction.
BluebonnetBuyer does not sell “preferred placement,” rank Pros by compensation, or steer consumers based on what a Pro pays.
Pros are responsible for their own compliance with RESPA (12 U.S.C. § 2607), the Truth in Lending Act, state licensing laws, TREC rules, the SAFE Act, and all other applicable laws.

2. No guarantee of Buyer Matches or transactions

“Buyer Match” (also called a “Lead”) refers to any consumer routed to a Partner through the matching system, regardless of transaction type — buyer, seller, rental, or landlord/property-manager inquiries all count. A lead counts as a lead. Match volume fluctuates with market conditions, seasonality, consumer demand, your service area, promo activity, and many factors outside BluebonnetBuyer’s control. BluebonnetBuyer makes no representation, warranty, or guarantee regarding:

the number, quality, frequency, or conversion rate of Buyer Matches,
the volume of transactions or revenue you will generate,
the timing of Buyer Matches within any billing period, or
the suitability of any Buyer Match for your business.

The sole billing remedy for receiving zero Buyer Matches in an eligible Billing Cycle is the Zero-Match Promise, defined in Section 5 of the Refund & Cancellation Policy. That section is the canonical policy and governs eligibility, the automatic credit process, exclusions, and limitations.

3. Buyer Matching & acceptance

Buyer Matches are routed via round-robin assignment within your county subject to per-county caps (Metro 5 Partners, Suburban 3, Rural 3). One subscription covers one county (one “County-Seat”).
You will be notified of new assignments and must Accept or Decline within 1 hour. Expired (un-responded) assignments are routed to BluebonnetBuyer’s designated fallback Partner; declined assignments re-rotate to the next eligible Partner in the queue.
For purposes of the Zero-Match Promise, declined assignments count as Buyer Matches received. Expired (un-responded) assignments do not count as matches received, but persistent non-response may affect eligibility under the response-discipline rule.
Repeated decline, no-response, or low-quality engagement may result in throttled assignment or suspension.

4. Billing, renewal & cancellation

Subscriptions are billed monthly in advance and renew automatically until canceled.
You may cancel at any time from your Partner Portal → Billing. Cancellation stops future renewals; access continues through the end of the paid period.
Auto-renewal pricing is displayed at checkout and in your Partner Portal. We will notify you of any price change at least 30 days before it takes effect on your account.
Refunds, proration, chargebacks, and the Zero-Match Promise are governed by our Refund & Cancellation Policy.
Failed payments place the account in a grace period; if the issue is not resolved, access is suspended and the subscription may be canceled.

5. Suspension & termination; Partner Standards & Code of Conduct

Participation in BluebonnetBuyer is by invitation and continued approval. A subscription does not create a right to continued participation on the platform. BluebonnetBuyer reserves the right, in its sole business judgment, to approve, deny, suspend, or terminate any Partner or subscription at any time if the Company determines that continued participation is not in the best interests of the platform, consumers, other Partners, or the Company’s operations. This right may be exercised with or without prior notice, with or without cause, and with or without refund, subject only to the limited billing remedies expressly stated in our Refund & Cancellation Policy.

Grounds on which the Company may act include, but are not limited to:

unprofessional communications with consumers, Company personnel, or other Partners;
abusive, harassing, threatening, discriminatory, or retaliatory behavior;
failure to cooperate with reasonable Company requests or operational instructions;
conduct inconsistent with Company standards;
behavior reasonably likely to damage the BluebonnetBuyer brand;
repeated operational issues (missed acceptance windows, non-response, low-quality engagement, substantiated complaints, reversed chargebacks);
misuse of the platform, including circumventing rotation, sharing credentials, or soliciting buyers outside the platform workflow;
license suspension, revocation, or lapse;
violation of fair-housing, RESPA, TCPA, CAN-SPAM, TREC, CFPB, FTC, or other applicable law;
substantiated complaints, fraud, misrepresentation, or harm to consumers;
discriminatory steering or pay-to-play behavior;
any material breach of this Agreement, our Terms of Service, or the Partner Standards & Code of Conduct.

The full standards, examples, reporting process, and enforcement mechanics are set forth in the Partner Standards & Code of Conduct, which is incorporated into this Agreement by reference. By starting or maintaining a subscription you agree to that Code.

6. Marketing & advertising claims

Pros must not represent themselves as “recommended,” “preferred,” “endorsed,” or “best” by BluebonnetBuyer, and must not make unsupported claims (e.g. “guaranteed approval,” “lowest rate,” “guaranteed savings”) in any communication with consumers. Marketing must comply with FTC, TREC, and CFPB advertising rules.

7. Consumer contact & TCPA

Buyers consent to be contacted by matched Pros at the phone number and email they provide. Pros remain independently responsible for TCPA, CAN-SPAM, and state consent rules — including honoring revocation requests and not making automated calls or texts without proper consent.

8. Limitation of liability

To the maximum extent permitted by law, BluebonnetBuyer’s aggregate liability arising out of or relating to your subscription is limited to the amounts you paid in the 3 months preceding the claim. BluebonnetBuyer is not liable for lost profits, lost business, or indirect, incidental, special, consequential, or punitive damages.

9. Governing law & dispute resolution

This Agreement is governed by the laws of the State of Texas. Any dispute will be resolved as set forth in the arbitration clause of our Terms of Service — binding, individual arbitration in Dallas County, Texas, with class actions waived to the extent permitted by law.

10. Changes

We may update this Agreement. Material changes will be posted with a new “updated” date and, where appropriate, sent by email. Continued use after the effective date constitutes acceptance.

11. Contact

Questions about this Agreement? Contact us.