Partner Standards & Code of Conduct

This Partner Standards & Code of Conduct (the “Code”) is incorporated into and forms a binding part of the Pro Subscription Agreement, Terms of Service, and every application submitted to the BluebonnetBuyer platform (the “Service”), operated by BluebonnetBuyer Home Savings, LLC (“BluebonnetBuyer,” “we,” “us,” “our,” or the “Company”). By applying for, activating, or maintaining a Partner subscription, each real-estate agent, mortgage loan originator, or other participating professional (each, a “Partner”) agrees to abide by this Code in all interactions with the Company, consumers, other Partners, and third parties acting on behalf of the Service.

1. Participation is by invitation and continued approval

Participation in BluebonnetBuyer is by invitation and continued approval. A subscription does not create a right to continued participation on the platform. Payment of a subscription fee does not create an employment relationship, agency, partnership, joint venture, tenancy, franchise, or any vested, contractual, or property right to receive Buyer Matches, remain in rotation, retain a County-Seat, or otherwise remain a Partner.

BluebonnetBuyer reserves the right, in its sole business judgment, to approve, deny, suspend, or terminate any Partner or subscription at any time if the Company determines that continued participation is not in the best interests of the platform, consumers, other Partners, or the Company’s operations. This right may be exercised with or without prior notice, with or without cause, and with or without refund, subject only to the limited billing remedies expressly stated in the Refund & Cancellation Policy.

2. Professional standards

Every Partner is expected to:

conduct all communications — with consumers, staff, and other Partners — in a courteous, respectful, and professional manner, whether by email, SMS, phone, in-app message, social media, or in person;
respond to Buyer Matches promptly within the timeframes required by the Service and follow the published assignment, acceptance, and follow-up workflow;
maintain all licenses, registrations, agency affiliations, and errors-and-omissions coverage required to lawfully perform the services the Partner offers;
comply with fair-housing laws, RESPA, TCPA, CAN-SPAM, TREC rules, the SAFE Act, and all other applicable federal, state, and local laws and regulations;
keep profile, contact, service-area, and licensing information accurate and up to date at all times;
cooperate reasonably and in good faith with Company requests for information, documentation, verification, or clarification.

3. Grounds for suspension or termination

Without limiting Section 1, the Company may suspend, restrict, throttle, remove from rotation, decline to renew, or terminate any Partner or subscription for conduct the Company determines, in its sole business judgment, to be inconsistent with the standards of the Service. Examples include, but are not limited to:

Unprofessional communications — including messages, emails, texts, calls, or social-media posts that are curt, dismissive, sarcastic, condescending, hostile, threatening, harassing, discriminatory, profane, or otherwise inconsistent with the professional tone the Company expects of Partners, whether directed at consumers, Company personnel, or other Partners.
Abusive behavior — including verbal abuse, personal attacks, intimidation, bullying, retaliation, or repeated boundary violations toward Company staff, consumers, or other Partners.
Failure to cooperate — including refusing or unreasonably delaying responses to Company inquiries, verification requests, quality-assurance reviews, documentation requests, or reasonable operational instructions.
Conduct inconsistent with Company standards — including dishonesty, misrepresentation, gaming of the rotation, manipulation of Buyer Matches, or any behavior that undermines the trust the Company places in its Partners.
Behavior reasonably likely to damage the BluebonnetBuyer brand — including public criticism that misrepresents the Service, disparagement of consumers or other Partners in a public forum, or any conduct online or offline that a reasonable person would associate with the BluebonnetBuyer brand and consider harmful to its reputation.
Repeated operational issues — including repeated missed acceptance windows, repeated no-shows or non-responses to Buyer Matches, repeated substantiated complaints, repeated billing chargebacks that are later reversed, or a pattern of low-quality engagement.
Misuse of the platform — including scraping consumer data, contacting buyers outside the platform workflow in a manner that violates the Pro Subscription Agreement, sharing account credentials, circumventing per-county caps, or using the Service to advertise unrelated products or services without written authorization.
Any violation of fair-housing, RESPA, TCPA, CAN-SPAM, TREC, CFPB, FTC, or other applicable law or regulation.
License suspension, revocation, lapse, or the loss of any credential required to lawfully perform the services the Partner offers.
Substantiated consumer complaints, fraud, misrepresentation, or conduct that in the Company’s judgment poses a risk of harm to consumers.
Any material breach of the Pro Subscription Agreement, the Terms of Service, or this Code.

The list above is illustrative, not exhaustive. The Company is not required to demonstrate that a specific example applies before acting under Section 1.

4. Reporting concerns

Consumers, Partners, and Company personnel may report concerns about Partner conduct through the Contact page. Reports are reviewed in confidence to the extent reasonably practical. The Company may investigate, request information from the Partner, review platform records, and consult third parties as it deems appropriate. Retaliation against any person for making a good-faith report is itself a violation of this Code.

5. Process and enforcement

Informal resolution. Where appropriate, the Company may raise a concern directly with the Partner and provide an opportunity to correct the conduct. The Company is not obligated to use an informal step before taking action under Section 1.
Interim measures. The Company may pause rotation, hide the Partner’s profile, reassign pending Buyer Matches, disable portal access, or take other interim measures while reviewing a concern.
Final action. Final actions may include a written warning, throttled rotation, removal from a specific market or county, non-renewal, immediate suspension, or immediate termination.
Effect of termination. Upon termination the subscription ends, the Partner is removed from all rotations, pending Buyer Matches are reassigned, and portal access is revoked. Refund treatment is governed exclusively by the Refund & Cancellation Policy. Termination for cause under this Code does not entitle the Partner to any refund, credit, or other compensation beyond what that policy expressly provides.

6. No waiver

The Company’s decision not to act on a particular incident, or to use an informal step before a more formal one, is not a waiver of its rights under Section 1 or its right to act on future or related conduct. The Company’s standards evolve; historical tolerance of a behavior does not create a right to continue that behavior.

7. Relationship to other agreements

This Code supplements and is incorporated by reference into the Pro Subscription Agreement, the Terms of Service, and the Refund & Cancellation Policy. If there is any conflict between this Code and another agreement between the Partner and the Company on the topic of suspension or termination, the provision most protective of the Company’s right to act in the best interests of the platform, consumers, other Partners, or the Company’s operations controls.

8. Governing law

This Code is governed by the laws of the State of Texas and is subject to the dispute-resolution and arbitration provisions of our Terms of Service.

9. Changes

The Company may update this Code at any time. Material changes will be posted with a new “Last updated” date and, where appropriate, sent by email. Continued participation on the Service after the effective date constitutes acceptance of the updated Code.

10. Contact

Questions about this Code? Contact us.